FAQs

  • When will Tilson Broadband internet be available in my neighborhood?
  • How long will it take to get internet service once I’ve submitted an inquiry?
  • Does a technician need to come to my house before my internet is installed?
  • Do I need to be home during the site survey and installation?
  • Can you run the fiber through my existing conduit?
  • Does Tilson Broadband offer a Wi-Fi router?
  • Can I change my service to a different speed?
  • What payment methods does Tilson Broadband accept?
  • Can I set up automatic payments?
  • Why did I receive two invoices during my first month of service?
  • Where can I find the terms of service for Tilson Broadband?

HAVE QUESTIONS?

We’re here to help make sure you select the right plan for you, your family, and your business. And don’t worry—you will always be connected to a real, live person on our customer service team.

No long hold times, no hassles or headaches.