Our construction teams are working hard to bring fast and reliable internet to homes and businesses in Danville, Lunenburg, and St. Johnsbury, Vermont. Please visit our sign-up page to see if service is available for your address.
From your initial inquiry, the average time to installation is 2-4 weeks.
Since we are attaching a fiber wire to your home from our network, we may need to visit your house for a site survey.
Site survey required: if your power line or other utilities go underground and you’d like your fiber wire to go underground, we will need to schedule a site survey to verify the path.
Site survey not required: if your power line runs from the road aerially to your house, we will follow that line with our fiber wire and may not require a scheduled site survey.
Yes, please plan to be home for both the home installation and the site survey (if required).
Although our standard installation is aerial and uses outdoor poles, we may be able to run the fiber through an existing conduit. A site survey will be necessary to determine whether this is an option for you. Please contact our customer service team at email@example.com or call us at 802-552-0426 for more information.
Yes, we recommend renting a router through Tilson Broadband to ensure you receive the best connection speeds and support possible. Renting a router through Tilson Broadband is $10 a month per router.
We accept credit and debit card payments or a direct debit through your bank account. Customers can manage billing information through the Tilson Broadband online billing and account portal.
Absolutely! Customers can select automatic payments when setting up their billing information on the Tilson Broadband online billing and account portal.
For your first billing cycle, we send you one bill for the prorated month when your service was connected and then another for the next month of service. This will only happen for your first billing cycle.
We’re here to help make sure you select the right plan for you, your family, and your business. And don’t worry—you will always be connected to a real, live person on our customer service team.
No long hold times, no hassles or headaches.