NETWORK MANAGEMENT PRACTICES

The Federal Communications Commission (“FCC”) requires that Tilson Broadband and other providers of broadband Internet access services disclose certain information regarding those services. We believe that all of the information required for disclosure under the FCC’s rules is found in this Agreement and on Tilson Broadband’s website.  This section provides information on Tilson Broadband’s network management practices required by the FCC’s rules.

BLOCKING

Tilson Broadband does not prevent, other than for reasonable network management, end user access to lawful content, applications, services, or non-harmful devices.

THROTTLING

Tilson Broadband does not, other than for reasonable network management, degrade or impair access to lawful Internet traffic on the basis of content, application, service, user or use of a non-harmful device.

AFFILIATED PRIORITIZATION

Tilson Broadband does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. Tilson Broadband utilizes industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.

PAID PRIORITIZATION

Tilson Broadband is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any type of consideration. Tilson Broadband utilizes industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.

CONGESTION MANAGEMENT

Tilson Broadband uses reasonable network management practices that are consistent with industry standards to manage congestion in its fiber network.

APPLICATION-SPECIFIC BEHAVIOR

Whether and why the internet service provider blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications. 

DEVICE ATTACHMENT RULES

Tilson Broadband requires devices to be compatible with IPv4, IPv6, and its Wi-Fi. Tilson Broadband limits the number of devices that can be attached but, generally, not the type of device.

SECURITY

Tilson Broadband employs several practices to help prevent unwanted communications, such as spam, and protects the security of Tilson Broadband customers and network. Traffic volume and flows are monitored to manage capacity, detect malicious activity (i.e., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or contain malware.

If you believe that Tilson Broadband is not meeting these terms, in addition to submitting a complaint to Tilson Broadband under the procedure in the Terms of Service, you may file a formal or informal complaint at the FCC. Informal complaints can be submitted by following the instructions here.